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Appealing unpaid items
If you still don't pay, we record the unpaid item on your account. We mayalso place restrictions on your account.
Keep in mind that the seller can't remove the unpaid item from your account—you need to contact us directly. For more information, see our unpaid item policy.
How to appeal
If you have proof that you paid for the item before an unpaid item case closes, you can appeal the unpaid item.
Accepted forms of proof:
To send the appeal by fax:
Faxed appeals take up to 10 business days to process.
What if I have a reason for not paying?
Although you're expected to pay for all items that you purchase or win, there may be cases in which you feel you have a valid reason for not paying.
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